Privacy Policy

Ethlits ("we", "us") respects your privacy. This Privacy Policy explains what personal data we collect, why, and how we use and protect it.

1. Contact details

Ethlits
167/13, Vijay Rattan Chowk, Ambala Cantt — 133001, India
Phone: +91 9700839839 | Email: info@ethlits.com

2. What we collect

We may collect:

  • Identity & contact data: name, shipping & billing address, email, phone number.

  • Payment data: card or UPI/payment details processed by our payment gateway provider (we do NOT store full card numbers on our servers).

  • Order & transaction data: products ordered, order history, returns.

  • Usage data: IP address, device/browser type, pages viewed, analytics.

  • Marketing data: your preferences for newsletters and offers (only if you opt in).

3. How we use data

We use your data to:

  • Process and fulfill orders, handle returns and refunds.

  • Communicate about orders, shipping updates and customer support queries.

  • Prevent fraud and secure transactions.

  • Improve our website, personalize content and product recommendations.

  • Send marketing only if you opt-in; you can unsubscribe anytime.

4. Legal basis for processing

We process data to perform our contract (orders), to comply with legal obligations (tax/records), to pursue legitimate interests (improving services, fraud prevention), and with consent for marketing.

5. Sharing & processors

We may share data with:

  • Payment processors (e.g., Razorpay) for payment handling.

  • Fulfillment & courier partners for shipping.

  • Analytics and hosting providers.
    All third parties are bound by confidentiality and security obligations.

6. Data retention

We retain order and transactional records for as long as necessary to meet legal and business needs (generally 7 years for tax and accounting purposes) and other personal data for no longer than required by purpose.

7. Your rights

Where applicable you may:

  • Request access to, correction, or deletion of your personal data.

  • Object to or restrict certain processing.

8. Security

We employ reasonable technical and organizational measures to protect your data. However no system is 100% secure — if a data breach occurs we will notify impacted users and authorities as required by law.

9. Cookies & tracking

We use cookies and similar technologies for essential site functions, analytics and optional personalization. You can control cookie preferences in your browser or via our cookie banner.

10. International transfers

If data is transferred outside India (e.g., to hosting providers), we will ensure appropriate safeguards.